Tech Lead - Global IT Operation

Item No. REF1125U
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ISM eGroup is a global player when it comes to innovative eCommerce solutions with offices in the USA, the Netherlands, England, Ukraine, Germany, Singapore, Australia and Sri Lanka.
ISM APAC (Pvt) Ltd in Colombo, Sri Lanka has over 165+ employees with whom we build innovative eBusiness solutions. We focus on software development, technical support and consulting services.
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Detailed Description

Job Description

  • Provide Level 3 support for infrastructure components such as Network, Storage and Virtualization platforms (HyperV & VMWare)
  • Provide Level 3  support on Kubernetes and Azure
  • Architecting cloud infrastructures on Azure for small, medium scale and enterprise level applications
  •  Experience with troubleshooting very complex distributed environments
  •  Application performance and monitoring tools and advice to an entity that will allow for the successful adoption or migration of Cloud-based technologies or services
  • Maximize network performance by monitoring performance
  • Troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
  • Design and implement new solutions and improve resilience of the current environment
  • Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
  • Liaise with project management teams, third-line engineers and service desk engineers on a regular basis
  • Support and administer firewall environments in line with IT security policy
  • Extensive knowledge of Windows & Linux based systems            
  • Configure routing and switching equipment, and firewalls
  • Identify opportunities for new automations to improve the efficiency in of the department
  • Improve the existing cloud infrastructure and implement the governance
  • Introduce new technologies and train Level 1 and 2 teams on trends
  • Maintain and improve Kubernetes monitoring infrastructure by using Prometheus and Grafana


Basic requirements
  • Degree in Computer science, IT or a related discipline. 
  • Certifications in Azure Architect and Cisco (CCNA/CCNP) will be added advantage.
  • More than five years on maintaining enterprise infrastructure (Cloud, Network and Systems)
  • Must have hands-on experience in enterprise monitoring solutions (Zabbix, Nagios and Prometheus)
  • Good understanding of network and systems architecture
  • Good understanding of config management principles
  • Good understanding of distributed system design and dependency management
  • Demonstrated experience from end-to-end delivery of cloud-based solutions
  • Working knowledge of IaaS, PaaS, and Infrastructure as Code
  • Able to collaborate with a globally distributed team of engineers using industry standard collaboration tools
  • Must have good understanding with at least 3 of the languages like Shell Scripting, or PowerShell
  • Must have good understanding with at least 3 of the Middleware like Tomcat, Nginx, Apache, IIS

Additional Information

Preferred requirements
  • Experience with microservice architecture (Kubernetes) will added advantage
  • Passionate about AI, ML and Robotic Automation technologies.
  • Flexible working hours
  • Great work environment
  • An open and supportive culture
  • Space to learn and grow
  • Recreational area with carrom and pool table facilities
  • Attractive remuneration package
  • Comprehensive insurance cover
  • Overseas training opportunities
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