Team Lead – Hosting Operation

Item No. REF1123Q
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ISM eGroup is a global player when it comes to innovative eCommerce solutions with offices in the USA, the Netherlands, England, Ukraine, Germany, Singapore, Australia and Sri Lanka.
ISM APAC (Pvt) Ltd in Colombo, Sri Lanka has over 165+ employees with whom we build innovative eBusiness solutions. We focus on software development, technical support and consulting services.
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Detailed Description

Job Description

  • Developing effective cloud infrastructure, enforcing good architectural principles, providing technical oversight, and ensuring security best practices are implemented and followed
  • Support department heads in capacity planning and effective utilization of available resources
  • Provide input to department heads on resource performance and potential development areas
  • Manage project activities throughout the lifecycle, including the resource management, work shift scheduling, documentation, budget, and other factors necessary for success
  • Continually identify opportunities for improvement, such as combining similar solution needs
  • Lead the implementation of technical best practices, policies, and procedures
  • Experience on cloud technologies and cloud networking
  • Hands on experience on Azure, SQL , Hosting
  • Excellent knowledge and experience on IIS, FTP, DNS, TCP/IP, SMTP, Mail Relays like SendGrid
  • Strong incident troubleshooting and problem-solving skills with RCA
  • Internal & external customer handling skills
  • Strong programming skills
  • Should be able to mentor/cross train team members on existing and new technologies
  • Process Automation experience to reduce manual/repeating work
  • Carry out ad-hoc special tasks when requested by the management or project teams


Basic requirements
  • Degree in Computer Science, Engineering or a related discipline.
  • Azure administrator associate (AZ-104) certification is must.
  • At least minimum 5 years’ experience in supporting hosting infrastructure and operations
  • Must work in NOC or IT related technical support team
  • Hand on experience in IT delivery, solutions implementation, project management, operations management, team leadership
  • Expert and having good understanding of the ITIL functions
  • Strong communications both written and spoken skills
  • Solid experience in the administration and performance tuning of DNS ,IIS, MSSQL and other Microsoft services
  • Experience in the documentation and design of standard operating procedures
  • Good communication skills with strong technical background
  • Good analytical, troubleshooting and problem-solving skills
  • Ability to work in 24x7 shift basis and on call support when required
  • Certificates in CCNA, MCSA and Azure would be an added advantage
  • Must have good understanding with the scripting languages like Shell Scripting, or PowerShell

Additional Information

Preferred requirements
  • Passionate about BI, AI, ML and Robotic Automation technologies
  • Flexible working hours
  • Great work environment
  • An open and supportive culture
  • Space to learn and grow
  • Recreational area with carrom and pool table facilities
  • Attractive remuneration package
  • Comprehensive insurance cover
  • Overseas training opportunities
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