Service Consultant

Item No. REF679P
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ISM eGroup is a global player when it comes to innovative eCommerce solutions with offices in the USA, the Netherlands, England, Ukraine, Germany, Singapore, Australia, and Sri Lanka.

ISM APAC (Pvt) Ltd in Colombo, Sri Lanka has over 165+ employees with whom we build innovative eBusiness solutions. We focus on software development, technical support and consulting services.
You also get an opportunity to work closely together with the service team in the European region and foreign training and visits are also a part of your job role.

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Detailed Description
  • The first point of contact for our customers.
  • Pro-actively think along with the customer to resolve their questions quickly.
  • Solve issues in the webshops.
  • Handle customer questions via a ticket system within the agreed time frame.
  • Compliance with the Service Level Agreement.
  • Focus on customer satisfaction. 
  • Collaborate with other lines of businesses to ensure that customer product issues are resolved quickly and effectively
  • The Candidate will be the contact point to solve technical problems and communicating with the customer.

Qualifications

  • 02 or more years of experience in the IT Software Industry is mandatory.
  • Excellent command of the English language.
  • Good interpersonal and organizational skills.
  • Degree in Software or IT related is a must.                                                
  • Knowledgeable on Google Analytics, HTML, JavaScript, IIS.
  • Knowledge in ERP technologies will be a plus.
  • Good convincing, presentation and troubleshooting skills.
I'm interested
Benefits
  • flexible working hours
  • Great work environment
  • The open and supportive culture
  • Space to learn and grow
  • Recreational area with carrom and pool table facilities
  • Attractive remuneration package
  • Comprehensive insurance cover
  • Overseas training opportunities
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