Senior System/Automation Engineer (Devops Engineer) – L2 Support

Item No. REF572W
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ISM eGroup is a global player when it comes to innovative eCommerce solutions with offices in the USA, the Netherlands, England, Ukraine, Germany, Singapore, Australia, and Sri Lanka.

ISM APAC (Pvt) Ltd in Colombo, Sri Lanka has over 160 employees with whom we build innovative eBusiness solutions. We focus on software development, technical support and consulting services.
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Detailed Description
Job Profile
  • Experience in cloud technologies and cloud networking
  • Hands-on experience on Azure, SQL , Hosting
  • Excellent knowledge and experience on IIS, FTP, DNS, TCP/IP, SMTP, Mail Relays like SendGrid
  • Strong incident troubleshooting and problem-solving skills with RCA
  • Internal & external customer handling skills
  • Strong programming skills
  • Should be able to mentor/cross-train team members on existing and new technologies
  • Process Automation experience to reduce manual/repeating work. 
  • Carry out ad-hoc special tasks when requested by the management or

Qualifications

  • Bachelor degree or equivalent
  • At least a minimum of 5 years’ experience in supporting hosting infrastructure and operations
  • Good knowledge of ITIL framework
  • Experience in the documentation and design of standard operating procedures
  • Must work in NOC or IT related technical support team
  • Good communication skills with a strong technical background
  • Good analytical, troubleshooting and problem-solving skills
  • Ability to work in 24x7 shift basis and on-call support when required
  • Certificates in CCNA, MCSA and Azure would be an added advantage
  • Programming in Python, Perl, and C++ will be more advantageous in the role
Benefits
  • Flexible working hours
  • Great work environment
  • Open and supportive culture
  • Space to learn and grow
  • Recreational area with carrom and pool table facilities
  • Attractive remuneration package
  • Comprehensive insurance cover
  • Overseas training opportunities
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