Senior Business Analyst/Business Analyst (IT)

Item No. REF1068G
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ISM eGroup is a global player when it comes to innovative eCommerce solutions with offices in the USA, the Netherlands, England, Ukraine, Germany, Singapore, Australia and Sri Lanka.
ISM APAC (Pvt) Ltd in Colombo, Sri Lanka has over 165+ employees with whom we build innovative eBusiness solutions. We focus on software development, technical support and consulting services.
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Detailed Description

Job Description

  • Understand each specific business domain and help customers to align their e-commerce strategy in line with our webshop building framework.
  • Help our clients to understand what customizations they would need to do on top of our standard Sana product, to meet their business needs.
  • Gather and analyze user requirements, prepare detailed functional specifications & related documents in compliance with organizational standards and procedures
  • Main contact person between business users and technical team to ensure requirement and timeline understanding is agreed and aligned.
  • Provide assistance during the design, implementation, and testing phase by clarifying requirements, and keeping the requirements documentation in line with the implemented solutions.
  • Assist ERP partners (Dynamics AX, NAV, and SAP) on a high level, to understand the customizations to be carried out.
  • Provide pre-sales support and pre-sales customization estimations for prospect customers.


What we expect
  • At minimum a bachelor’s degree preferably in Computing, Information Technology or Business Management.
  • At minimum 4 years of Business Analysis experience in the IT industry.
  • Strong business mindset and ability to grasp business requirements from stakeholders.
In addition
  • Exposure to ERP systems like NAV, AX, or SAP will be an added advantage.
  • A certification such as CBAP, CCBA, or ECBA will be an added advantage.
  • Any Microsoft certification related to ERP systems will be an added advantage.
  • Knowledge of web server infrastructure, web site implementation (cloud environments, IIS, firewalls, etc.), and web security concepts (SSL certificates, encryption, etc.).
  • Experience in managing user requirements and change requests in change management tools.
What will make you successful
  • Knowledge of eCommerce platforms.
  • Strong command of English (written, spoken both).
  • Self-managed and self-motivated individual who can work autonomously.
  • Passion to learn new products, areas such as ERP, etc.
  • Critical thinking skills to be able to identify and evaluate multiple options.
  • Eager to participate in continuous improvement of the requirements gathering and design process.
  • Flexible working hours
  • Great work environment
  • An open and supportive culture
  • Space to learn and grow
  • Recreational area with carrom and pool table facilities
  • Attractive remuneration package
  • Comprehensive insurance cover
  • Overseas training opportunities
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