Junior IT Support Engineer

Item No. REF716P
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ISM eGroup is a global player when it comes to innovative eCommerce solutions with offices in the USA, the Netherlands, England, Ukraine, Germany, Singapore, Australia, and Sri Lanka.

ISM APAC (Pvt) Ltd in Colombo, Sri Lanka has over 165+ employees with whom we build innovative eBusiness solutions. We focus on software development, technical support and consulting services.
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Detailed Description
  • Understanding of networking concepts such as DNS, DHCP, Email and TCP/IP protocols and applications
  • Upgrading global and local network infrastructure requirements as needed.
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties
  • Preparing and maintain technical documentation and procedures
  • Research, evaluate, and test hardware, software products, and system solutions
  • Performing other tasks/duties and special projects assigned
  • Coordinating equipment purchasing, deliveries and inventory management
  • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
  • The ideal candidate should be willing to work in any roster to support a large internal IT infrastructure base spread the globe
  • Willing and able to travel overseas at short notice


  • Diploma in Networking/Computer Science or other similar kind of discipline
  • Minimum 1 to 2 years’ experience as Junior System & Network Engineer
  • Experience in the area of application management- IIS, SQL Server, FTP, end-user applications (Office 365, Teams, SharePoint, One Drive etc.)
  • Basic Knowledge in virtualization technologies and products such as VMWare & Hyper-V
  • Basic knowledge of network applications such as TCP/IP, DHCP, GPO, DNS etc
  • Basic Knowledge of managing hosting web applications
  • Experience on monitoring platforms such as Nagios and Zabbix
  • Excellent English communication skills and presentation skills together with the ability to work with less supervision

Additional Information

  • Following Microsoft Certified Systems Engineer, CCNA Certifications will be advantages
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Proven skills on  Standard data/power Cabling
  • Experience with Computer Facilities maintenance
  • Flexible working hours
  • Great work environment
  • An open and supportive culture
  • Space to learn and grow
  • Recreational area with carrom and pool table facilities
  • Attractive remuneration package
  • Comprehensive insurance cover
  • Overseas training opportunities
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