Implementation and Support Engineer

Item No. REF675H
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ISM eGroup is a global player when it comes to innovative eCommerce solutions with offices in the USA, the Netherlands, England, Ukraine, Germany, Columbia, Australia, and Sri Lanka.
ISM APAC (Pvt) Ltd in Colombo, Sri Lanka has over 150 employees with whom we build innovative eBusiness solutions. We focus on software development, technical support and consulting services.

Job Description

·        Your main responsibility is to support the project team located in the US on technical questions on our product
·        Carry out functional testing during the implementation
·        Report the progress of projects to the Project Manager, and periodically maintain and update the 
         project reporting document
·        implement our state of the art e-commerce solution to our clients positioned globally.
·        Provide support after the completion of the implementation
·        Keep up to date on new functionality introduced in the latest product releases
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Detailed Description
·        Bachelor's degree from a recognized university
·        Excellent customer interfacing skills
·        Should possess excellent communication skill in English
·        Should have at least 2- 3 years of experience in implementing software solutions
·        Knowledge of ERP system would be an added advantage
  • Flexible working hours
  • Great work environment
  • Open and supportive culture
  • Space to learn and grow
  • Recreational area with carrom and pool table facilities
  • Attractive remuneration package
  • Comprehensive insurance cover
  • Overseas training opportunities
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